Legal notice: A translation is provided on this page. The legally binding version of the document is published in Serbian.

of the Lessor Tomas Strelnikov PR SUBOTICA, Republic of Serbia, PIB 113509544, Matični broj 66876551
Branch (rent-a-car): Prvomajska 64/72, 24000 Subotica, Republic of Serbia
E-mail: rentacars@rentaca.rs
Tel.: +381 69 353 0 777

Article 1 – Terms

Lessor – Tomas Strelnikov PR SUBOTICA.
Lessee (Renter) – the person who enters into the Agreement and is liable for payment of all costs; includes persons designated as Drivers.
Driver/Additional Driver – a person expressly named in the Agreement and authorised to operate the Vehicle.
Vehicle (Automobile) – the subject of the rental together with all documentation, equipment and keys.
Rental Period – the time from pick-up to return; unit of account: 1 day (24 hours).
Price List – the publicly published price list for rental and additional services.
Tariff Schedule – the publicly published list of contractual fees and penalties (administration, cleaning, fuel, delay, speed, territory, repatriation, etc.).
Minor Damage Catalogue (flat) – pre-determined fixed amounts for minor/cosmetic damage to exterior and interior, for fast and transparent charging.
Damage Participation (% participation) – the share of the total damage (including VAT and associated costs: parts, labour, towing/recovery, diagnostics/OBD, wheel alignment/geometry, recalibration, etc.) payable by the Lessee per incident, expressed as a percentage.
UNI-30 – protection plan included in the tariff price; Lessee’s participation 30% (Article 22), minimum participation in damage – 35,100 RSD per incident (Article 22).
UNI-15 – optional plan; Lessee’s participation 15% (Article 22), minimum participation – 35,100 RSD per incident (Article 22).
UNI-10 – optional plan; Lessee’s participation 10% (Article 22), minimum participation – 11,700 RSD per incident (Article 22).
WTR Protection (Glass–Tyres–Rims) – additional protection exclusively for the windscreen, tyres and rims (WTR Annex).
TP-0 (Theft Protection – zero participation) – additional, optional protection which, subject to full compliance with all Agreement conditions and the procedures in Article 14 (timely police report, delivery of the original key and vehicle registration certificate, negative alco/TOX test, observance of territorial limits, etc.), reduces the Lessee’s financial liability for theft or loss of the entire vehicle to 0 RSD per incident. It does not include Loss of Use coverage, contractual penalties, repatriation, etc. It does not apply in exclusion cases (e.g. gross negligence, leaving key/documents in the vehicle, unauthorised driver, use in prohibited countries, alcohol/drugs/refusal to test, late reporting, failure to provide requested documentation). Note: TP-0 relates only to theft/loss of the entire vehicle. Partial theft/robbery of parts/equipment and any damage are treated as vehicle damage under these General Terms (UNI/WTR/Catalogue/Tariff Schedule).
ADAS – driver-assistance systems (windscreen camera, radar/lidar, rain/light sensors, AEB, LKA/LPA, ACC, TSR) which often require recalibration after replacement of the windscreen/headlamps/radar or after a collision.
TPMS – tyre pressure monitoring system (direct wheel/valve sensors or indirect via ABS/ESP).
Loss of Use (coverage for unavailability of use) – charging of a daily rate for the period during which the vehicle is unavailable for further rental due to an incident.
Telematics (GPS) – in-vehicle systems for location, speed and technical parameters.

Article 2 – Subject and integral parts of the Agreement

These General Terms regulate the conditions for the Lessor’s business and vehicle rental to the Lessee. The General Terms form an integral part of every vehicle rental agreement (hereinafter: the Agreement), together with the VEHICLE PICK-UP AND RETURN RECORD AND ADDITIONAL SERVICES AND OPTIONS to the VEHICLE RENTAL AGREEMENT, the Price List, the Tariff Schedule, the WTR Annex, the Minor Damage Catalogue and the Privacy Policy published on the Lessor’s website.

Article 3 – Business hours, location and contact

The Lessor rents vehicles during business hours 08:00–22:00 at: Prvomajska 64/72, 24000 Subotica, Serbia.
Pick-up/return outside business hours is possible by arrangement and subject to the Tariff Schedule. Contact phone: +381 69 353 0 777.

Article 4 – Rental conditions and joint liability

The Lessee is a legally competent person and assumes responsibility for the Vehicle during the Rental Period. Conditions: at least 23 years of age and possession of a driving licence for more than 2 years, valid in Serbia; for non-Latin script licences – an international driving permit or a certified translation plus the original. The Lessee must provide proof of place of residence and consent to copying identity documents and the driving licence.
The Lessee and all additional drivers are jointly and severally and without limitation liable to the Lessor for all obligations under the Agreement, including damage, contractual penalties, costs and interest.
The Lessor may, at its sole discretion, refuse to conclude the Agreement.

Article 5 – Contractual territory

The Vehicle may be used within the Republic of Serbia and the countries of geographic Europe except: Turkey, Romania, Bulgaria, Albania, the territory of Kosovo and Metohija, island states, and the countries of the former USSR (Russia, Ukraine, Belarus).
Use in prohibited territories constitutes a material breach of the Agreement and entails a contractual penalty under the Tariff Schedule, as well as an obligation to reimburse all repatriation costs, damage and Loss of Use.
The Lessee complies with all traffic laws and toll systems in the countries of travel and is responsible for all claims arising from use of the Vehicle.

Article 6 – Pick-up and return; Record; photo/video documentation; hidden damage

Mandatory entry in the Record. At pick-up and return, all data are entered in the VEHICLE PICK-UP AND RETURN RECORD AND ADDITIONAL SERVICES AND OPTIONS to the VEHICLE RENTAL AGREEMENT (hereinafter: the Record). The Record forms an integral part of the Agreement.
Record contents: date and time of pick-up/return; location; mileage; fuel level; condition of bodywork and paint; windscreen and other glass; tyres and rims; interior; mandatory and additional equipment; documents and keys; agreed additional services and options; recorded damage/notes; signatures of the parties.
Photo and video documentation. At pick-up and return, photo and/or video documentation of the Vehicle’s condition may be made (by the Lessor and/or the Lessee). The material constitutes evidentiary documentation, is attached to the Record and stored in accordance with applicable regulations and the Lessor’s Privacy Policy.
Return after washing. The Vehicle is returned washed and dried to enable an objective inspection. Upon return, a Return Record is completed.
Hidden damage. Damage that becomes visible only after washing/drying or that could not be detected at acceptance of the return may be documented (photo/video + assessment/service) and invoiced within 48 hours of return, with electronic notice sent to the Lessee.

Article 6a

By signing this Agreement, the Lessee confirms that possession of the Vehicle has been taken on the date of drawing up the Record and that from that moment the Lessee is operating the Vehicle. This Agreement and the Record may be used before the competent authorities as confirmation and a statement by the Lessee that the Vehicle is being driven after pick-up.
The Lessee confirms a personal obligation to return the Vehicle personally to the Lessor at the time and place specified in the Agreement, unless the Lessor approves another solution in writing.

Article 6b

The Agreement is signed personally by the Lessee. The Vehicle is personally picked up by the Lessee and personally returned by the Lessee, unless the Lessor expressly approves otherwise in writing.

Article 7 – Price, calculation, mileage, delay, payment and deposit

The rental price includes the rental time and up to 450 km per day; additional kilometres are charged under the Tariff Schedule.
Grace period for return: 29 minutes. After expiry, a new rental day is charged at the current Price List and a contractual penalty under the Tariff Schedule. The Lessor may, at its discretion and with written confirmation (e-mail and/or a note in the Record), decide not to apply the contractual penalty; in that case only an additional rental day and any other costs under the Agreement are charged.
Unused kilometres, hours or days. Unused kilometres, hours or days from the agreed period/reservation are not subject to refund or reduction of the agreed price (no pro-rata calculation). Early return of the Vehicle does not affect the price of the accounted period unless the Lessor expressly approves otherwise in writing.
Payment of rent: cash or card; security deposit in cash according to the Price List.
The deposit does not limit the Lessee’s liability.
Subsequent calculation: for costs established after return (hidden damage, fines, tolls, parking, towing/recovery, administration, etc.), the Lessor issues an invoice within 48 hours (or upon receipt of notice from a competent authority). The Lessee undertakes to pay it within 8 days from electronic delivery; statutory default interest accrues on late payment.
Assignment of claims: the Lessor may assign the claim to a third party (e.g. debt collection agency), with notice to the Lessee.
All rates and charges in this Article are detailed in the Tariff Schedule.

Article 7a – Deposit (purpose, use and refund)

Purpose of the deposit. The deposit is taken as security for all obligations of the Lessee under the Agreement and may be used for: (a) rent/service fees; (b) additional kilometres; (c) fuel and refuelling service; (d) cleaning (exterior/deep cleaning), including smoking in the Vehicle; (e) minor damage under the Catalogue; (f) amounts under the WTR Annex or WTR participation; (g) damage participation under UNI-30/UNI-15/UNI-10 plans and the plan-specific Minimum Participation (Article 22); (h) Loss of Use; (i) contractual penalties and fees; (j) towing/recovery, diagnostics/OBD, wheel alignment/geometry, ADAS recalibration, etc.; (k) loss/damage of key, registration certificate, policy, plates, equipment; (l) fines, tolls, parking and administration; (m) other actual costs arising from breaches of the Agreement or law.
Legal nature of the deposit. The deposit is not an advance, bears no interest and does not limit the Lessee’s overall liability. If the deposit does not cover the obligations, the Lessee pays the difference.
Replenishment of the deposit. Upon a substantiated request (pro-forma/invoice, record) the Lessee must replenish the deposit within 24 hours; failure to do so is grounds for termination and immediate return of the Vehicle.
Refund of the deposit. If the Return Record is without remarks and there are no due obligations, the deposit is returned immediately in cash. If settlement or verification is required (hidden damage after washing/drying, service diagnostics/recalibration), retention of part/all of the deposit lasts no longer than 48 hours, except when awaiting the authorised service’s findings – then until receipt of the findings/assessment (with e-mail notice).
Subsequent obligations. Claims received later (fines, tolls, parking, costs of proceedings) are invoiced separately with an 8-day payment term and do not affect the deadline for refund of the deposit.
Documentation. Any retention is based on the Record, photo/video, invoice/pro-forma of an authorised service or the relevant item of the Price List/Tariff Schedule/WTR Annex/Minor Damage Catalogue; delivery is electronic.

Article 7b – Rental extension (approval and waiver of penalty)

1. Extension of the Rental Period must be pre-approved expressly by the Lessor (in writing: e-mail/SMS/Viber/WhatsApp).
   
   
2. A request for extension must be submitted no later than 48 hours before the agreed return time, and in urgent cases without delay as soon as reasons arise.
   
   
3. The Lessor decides at its discretion, depending on fleet availability and risk assessment.
   
   
4. In the case of timely and approved extension, charging is at the current Price List.
   
   
5. At the Lessor’s discretion, the contractual late-return penalty under the Tariff Schedule may be wholly or partly waived if circumstances and the Lessee’s conduct so justify; the Lessor issues a written decision.
   
   

Article 7c – Unauthorised retention of the Vehicle; notification and reporting to the police

1. If the Lessee does not return the Vehicle on time without an approved extension (Article 7b) and/or is unreachable for more than 6 hours after expiry of the deadline, the Vehicle is deemed retained contrary to the Agreement.
   
   
2. If the delay exceeds 12 hours without an approved extension, the Lessor may:
   (a) unilaterally terminate the Agreement and demand immediate return of the Vehicle;
   (b) commence locating and repossession procedures, including engagement of contractual partners;
   (c) file a report/notification with the police and/or public prosecutor on suspicion of unlawful use of another’s vehicle (under criminal law), enclosing relevant documentation (Agreement, Record, photo/video, GPS/telematics data, communications).
   
   
3. Filing is carried out pursuant to the Criminal Procedure Code; legal and natural persons may file, and available evidence (photos, records, official notes) is attached.
   
   
4. The Lessee agrees that, for these purposes, the Lessor may provide the police/prosecutor with all data on the Lessee, the Vehicle and the circumstances, as well as export telematics data.
   
   
5. This contractual clause does not prejudge the legal qualification of the event; the competent authority decides whether elements of a criminal offence exist (e.g. unauthorised use of another’s vehicle) and on further measures.
   
   
6. The financial consequences of unauthorised retention include: the daily rental rate, the contractual late-return penalty under the Tariff Schedule, Loss of Use, costs of locating/repatriation/storage, and all damage to the Vehicle and additional equipment, in accordance with these General Terms.
   Note: If technically feasible and safe, the Lessor may temporarily disable further use of the Vehicle (e.g. activation of a security function via telematics) to protect property and prevent greater damage, without endangering traffic safety.
   
   

Article 8 – Fuel

The Lessee must use the correct fuel. The Vehicle is supplied with a full tank and must be returned full; otherwise the fuel difference is charged at the current price and the refuelling service per the Tariff Schedule.
If the wrong fuel is used, the Lessee bears all costs (towing to an authorised service, system flushing, service, fuel, handling costs, etc.).

Article 9 – Use of the Vehicle and prohibitions

The Vehicle shall be used with the care of a prudent professional, in accordance with the manual and regulations; warning lights shall be monitored and instructions followed.
Prohibitions: re-rental; pledge/mortgage; carrying more persons than permitted; hazardous materials; exceeding weight/volume; racing/rally; off-road driving; giving driving lessons; pushing/towing; driving on unauthorised roads; intentional violations; carriage of passengers for reward; customs and other offences; any use contrary to law and these Terms.
Service interval. The Lessee observes the announced service interval (e.g. oil/filter change) and shall not interfere with vehicle systems.
Modifications/mechanical interventions are prohibited without the Lessor’s prior written consent.
Smoking is prohibited (including e-cigarettes, heated tobacco devices and open flame) inside the Vehicle; violation entails charging under the Tariff Schedule and the Minor Damage Catalogue and, where applicable, Loss of Use if the Vehicle is not ready for further rental.
Transport of pets. Only transport of pets (dog/cat, etc.) is permitted, in suitable transport crates (auto-crate, IATA type) secured in the luggage compartment or on the rear seat, with mandatory protective covers. Transport of animals outside a crate, and of dangerous/exotic/heavier animals, is prohibited without the Lessor’s prior written approval. The Lessee bears all cleaning and interior repair costs (hair, odours, scratches on plastic/textile/leather, biological traces) per the Tariff Schedule and/or the Minor Damage Catalogue, and, where applicable, Loss of Use if the Vehicle is not ready for further rental.
Unauthorised transfer of the Vehicle to a person not listed in the Agreement is a material breach.

Article 10 – Telematics, speeding and control

Vehicles are equipped with GPS/telematics (location, speed, accelerations, system faults). Data are processed for asset protection, usage control and charging.
Any speed exceeding 150 km/h, regardless of the posted limit, or any exceeding of a posted limit by more than 40% on any section, constitutes a material breach of the Agreement and entails a contractual penalty under the Tariff Schedule (per event), the Lessor’s right to immediate unilateral termination, and charging of all costs and Loss of Use.
The Lessor may temporarily disable further use of the Vehicle (if technically feasible) in the event of a material breach to prevent greater damage.

Article 11 – Repairs and costs

Urgent repairs necessary for safe operation up to 5,000 RSD may be carried out by the Lessee independently (with a fiscal receipt).
Costlier repairs require the Lessor’s prior approval; costs are borne by the Lessor if duly approved and documentation is provided, unless the Lessee is responsible for the damage. Otherwise, costs are borne by the Lessee.

Article 12 – Roadside assistance and replacement vehicle

The Lessor organises and coordinates roadside assistance through contractual partners in cases of technical failure preventing driving; the Lessee must contact the Lessor. A replacement vehicle is not guaranteed; the Lessor will endeavour to provide one where possible. Loss of Use is charged under these Terms.

Article 13 – Traffic accident (procedures and tests)

In the event of an accident (even without a third party): secure the scene, call the police 192/112, remain until arrival, assist the injured, collect data and photographs.
It is mandatory to provide the Ministry of Interior Report (or the competent authority outside RS) and the European Accident Statement.
The Lessee must promptly undergo an alcohol test and/or toxicology test upon request; otherwise, all Protections are invalid and liability is 100%.
Without the documentation prescribed in this Article, the Lessee bears 100% of damage and costs.
Loss of Use is charged irrespective of Protections.

Article 13a – Application of motor third-party liability insurance (MTPL) in an accident with a known other participant

Primary recovery from the liable party’s MTPL. If a traffic accident occurs with a known other participant and there are grounds for that participant’s liability, compensation is primarily obtained from his/her MTPL policy, pursuant to law. The MTPL policy is tied to the vehicle and serves to compensate damage caused to third parties.
Statutory minimum MTPL limits per incident: for bodily injury: EUR 1,000,000; for property damage: EUR 200,000 (unless a higher limit is agreed in the specific policy).
Lessee’s obligations: obtain and deliver to the Lessor the MTPL policy details of the other participant; file a claim with that insurer and obtain a Claim Registration Confirmation (file number), and, where possible, a written statement/admission; deliver copies to the Lessor within 48 hours and continue to cooperate. Failure to do so may result in non-applicability of the Protection plans (UNI/WTR) and/or 100% liability to the extent recovery from MTPL is impeded.
Relation to Protections and minimum participation: if MTPL fully compensates the damage, UNI-30/UNI-15 and the 35,100 RSD minimum participation do not apply to that event; if MTPL pays only in part/does not pay, the Lessee pays the difference under these Terms (Article 22, WTR Annex, Catalogue, Tariff Schedule).
Interim charging and reconciliation: to maintain fleet availability, the Lessor may make interim charges (deposit retention, repair/recalibration, Loss of Use) with subsequent reduction upon receipt of the MTPL insurer’s payment.
Loss of Use: claimed per the Price List; if MTPL does not pay (in whole/part), the difference is borne by the Lessee (regardless of UNI/WTR).

Article 14 – Theft of the Vehicle (charging, exclusions and fixed sums)

Regular charging (conditions met): promptly notify the police and the Lessor; provide a theft report, the original key and the vehicle registration certificate. Total damage = market value (assessment by an authorised entity) including VAT minus any recoveries. UNI-30/UNI-15/UNI-10 (Article 22) apply. Loss of Use until the Vehicle is repossessed/the procedure is concluded.
TP-0 (if agreed): in the event of theft/loss of the entire Vehicle, where the conditions of this Article are fulfilled (timely report to the police and the Lessor; original key and registration certificate delivered; negative alco/TOX test; observance of territorial limits and other obligations), the Lessee’s liability is 0 RSD per event. TP-0 does not cover Loss of Use, contractual penalties, repatriation costs or other costs under these Terms. In all other situations (e.g. partial theft of parts/equipment) the relevant rules apply (UNI/WTR/Catalogue/Tariff Schedule).
Conditions not met (e.g. no police report, no original key or registration certificate; gross negligence; unauthorised driver; prohibited territories; alcohol/drugs/refusal to test): the Lessee is financially liable in the following fixed amounts:
KIA Stonic – 2,140,039 RSD;
FORD Puma – 2,707,842 RSD;
Škoda Scala – 2,326,721 RSD.
These amounts apply regardless of TP-0/UNI plans; Loss of Use is charged additionally. WTR does not apply to theft.

Article 15 – Fines, tolls, parking

The Lessee bears all fines, tolls, parking charges and related costs during the rental (including those discovered later), plus an administrative handling fee (Tariff Schedule).

Article 16 – Lessor’s liability (exclusions)

The Lessor is not liable for goods and personal belongings in the Vehicle, nor for indirect damage (loss of profit, travel/holiday expenses, etc.) of the Lessee, drivers or third parties in connection with performance of the Agreement, except to the extent mandated by mandatory provisions of law.

Article 17 – Loss of Use (coverage for unavailability of use)

Charged independently of the protection plans (UNI/WTR), at the daily rate from the Price List, for the period during which the Vehicle is unavailable for further rental.

Article 18 – Unauthorised driver

Operation by a person not listed in the Agreement constitutes a material breach; a contractual penalty (Tariff Schedule) applies together with liability for all consequences.

Article 19 – Gross negligence

An unlocked vehicle and/or key/documents left in the vehicle and/or engine left running – 100% liability of the Lessee for all damage and costs, regardless of UNI/WTR, together with Loss of Use.

Article 19a – Full liability for improper, negligent or wilful conduct; examples and costs

Full liability.
The Lessee bears full financial liability (100%) for all damage caused (including cases where the Vehicle is unusable or cannot be repaired/rebuilt) arising as a result of improper and/or negligent handling and/or wilful damage to the rented Vehicle.

Examples of covered damage (non-exhaustive):
damage to the braking system, undercarriage, suspension components, wheels, locks and doors, switches, electrical components/wiring, interior and luggage compartment elements, glass, exterior mirrors, headlamps, bumpers, radiator/air-conditioning condenser, engine sump, etc.;
damage to paint and bodywork (e.g. scratches from branches or other external objects).

Full liability in case of serious traffic violations by the Lessee or driver (non-exhaustive):

• driving under the influence of alcohol, drugs or psychotropic substances, as well as refusal to undergo the required test;
• overtaking in tunnels where prohibited;
• failure to use lighting devices when required;
• exceeding the speed limit by more than 50 km/h above the prescribed limit;
• driving in the opposite lane/direction;
• overtaking across a solid line;
• overloading and improper securing/transport of cargo;
• driving off public roads;
• pushing or towing another vehicle or trailer;
• leaving the vehicle unlocked and/or with the engine running and/or leaving documents and/or keys in the vehicle when not in use and/or when parked;
• failure to obey orders of competent authorities and intentional commission of criminal offences.

Costs borne by the Lessee:
In all cases under points 1–3, the Lessee must pay all associated costs, including inspection/expert assessment by professionals, transport/towing to an authorised manufacturer’s service, repair amount (original spare parts and components, labour), diagnostics/OBD, suspension geometry alignment, ADAS recalibration (where applicable), consumables, as well as Loss of Use per the Price List — all pursuant to the authorised service’s findings and these General Terms.

Relation to protection plans.
The provisions of this Article apply irrespective of the UNI-30/UNI-15/UNI-10 and WTR plans to the extent the conditions for exclusion of their application are met (e.g. alcohol/drugs/refusal to test, gross negligence, unauthorised driver, prohibited territory) pursuant to Article 22, Article 14 and other relevant provisions.

Article 20 – Leaving the Vehicle outside the territory of the Republic of Serbia; repatriation

If the Vehicle is left outside the Republic of Serbia (RS) or repatriation is required, the Lessee pays: (i) transport costs (per the Tariff Schedule), (ii) a contractual penalty per the Tariff Schedule, (iii) Loss of Use until the Vehicle is returned to the Lessor’s possession. The Lessee must ensure access to the Vehicle and documentation for repossession.

Article 21 – Additional services and out-of-hours work

Additional services (child seats, booster, winter equipment, chains, etc.) and service outside business hours are charged under the Tariff Schedule. Damage to and cleaning of additional equipment are charged under the Tariff Schedule.

Article 22 – Percentage-based protection (UNI) and minimum participation

UNI-30 (included): Lessee’s participation 30% of total damage; minimum participation – 35,100 RSD per incident.

UNI-15 (optional): Lessee’s participation 15% of total damage; minimum participation – 35,100 RSD per incident.

UNI-10 (optional): Lessee’s participation 10% of total damage; minimum participation – 11,700 RSD per incident.

Conditions of validity (all UNI plans): police report (accident/theft), negative alco/TOX test, timely notice to the Lessor; in theft – also the original key and registration certificate. Otherwise – 100% liability (see also Article 14(2)).

Exclusions – fixed charging outside the percentage: (a) Minor Damage Catalogue (flat); (b) windscreen, tyres and rims – under the WTR Annex (no police report if there is no vandalism/third parties); (c) interior – under the Minor Damage Catalogue and/or actual costs.

Minimum participation – plan-specific: for damage outside the exclusions in point 5, the Minimum Participation of the chosen plan applies (points 1–3): 35,100 RSD (UNI-30/UNI-15) or 11,700 RSD (UNI-10), whereby the greater of (i) the percentage under the chosen plan, or (ii) the corresponding minimum participation is payable.

Loss of Use: charged independently of UNI/WTR.

Damage assessment: authorised service; “total damage” includes parts, labour, towing/recovery, diagnostics/OBD, wheel alignment/geometry, ADAS recalibration, consumables and VAT.

Relationship between TP-0 and UNI plans. TP-0 is a separate protection and applies only to theft/loss of the entire vehicle (Article 14). If TP-0 is agreed and conditions are met, the percentage participations under UNI-30/UNI-15/UNI-10 and the minimum participations do not apply, as liability is 0 RSD. Otherwise, the regime of Article 14 applies (including fixed sums when conditions are breached).

Article 23 – Safety-critical components and powertrain

Damage to headlamps/lighting units, radiator/condenser/cooling system, braking system, suspension and steering elements, ADAS/TPMS components, as well as engine/transmission/half-shafts/differential is charged in accordance with Article 22: UNI-30 or UNI-15 applies, or 100% liability where the conditions of Article 22 are not met. Loss of Use is charged independently.

Article 24 – Cancellation and changes

Cancellation up to 48 hours before pick-up – free of charge.
Cancellation 48–24 hours before pick-up – 1 daily rate.
Cancellation less than 24 hours or no-show – 2 daily rates.
Changes depend on availability and may entail a price difference per the current Price List. Charges under this Article do not exclude recovery of actual costs (border permissions, special preparations).

Article 25 – Electronic delivery

The Lessee accepts electronic delivery of invoices and documentation (photographs, records, assessments) to the e-mail specified in the Agreement; delivery is deemed made on the date of sending.

Article 26 – Personal data protection (with telematics)

Controller: Tomas Strelnikov PR SUBOTICA. Purposes: performance of the Agreement, asset protection, charging, records, GPS/telematics, communication and consumer rights. Legal bases: performance of a contract, legal obligation, controller’s legitimate interest; for marketing – consent. Retention periods: pursuant to regulations and statutes of limitation. Recipients: insurers, services, legal representatives, collection agencies and competent authorities. The Privacy Policy is published on the Lessor’s website and forms an integral part of these Terms.

Article 27 – Interim security measures

To secure claims, the Lessor is entitled to apply to the competent court for interim measures in accordance with the Law on Enforcement and Security; filing such an application does not constitute a breach of the Agreement.

Article 28 – Complaints and deadlines

Complaints and inquiries shall be sent in writing to: Roke Šimokovića 1/28, 24000 Subotica, or by e-mail: rentacars@rentaca.rs. The Lessor replies within 8 days; the deadline for resolution is up to 15 days.

Article 29 – Jurisdiction and governing law; contractual penalties

Any disputes arising out of this Agreement shall be resolved by the court having subject-matter jurisdiction in Subotica, Republic of Serbia, applying the law of the Republic of Serbia.

Article 30 – Amendments; entirety; partial invalidity

By signing the Agreement, the Lessee confirms familiarity with the content of all annexes to the Agreement, which form its integral part.
The General Terms, the Price List, the Tariff Schedule, the WTR Annex and the Minor Damage Catalogue constitute one whole with the Agreement. Amendments are valid only in writing. The invalidity of individual provisions does not affect the remainder.

Subotica, 22 August 2025

Legal notice: A translation is provided on this page. The legally binding version of the document is published in Serbian.

WTR ANNEX – GLASS (windscreen), TYRES AND RIMS

as of 22.08.2025
Currency: all amounts are in RSD.

Methodology and Special Rules

• Windscreen: any impact, chip or crack = windscreen replacement (no repair), with mandatory ADAS recalibration where applicable.
• Rims: scratch (surface), chip (loss of material), crack (structural → replacement).
• Tyres: repair only in the tread area; sidewall = replacement. Difference in tread depth on the same axle > 2 mm → replace the pair. TPMS – separately.
• Police report is not mandatory for glass/tyres/rims if there is no vandalism or third-party acts; otherwise it is required.
  
  

1) If WTR is NOT agreed – fixed amounts (per incident)

KIA Stonic AT 2024

Windscreen:
— impact, chip, crack — replacement: 40 000

Rims:
— scratch ≤2 cm: 1 000
— 2–5 cm: 2 000
— >5 cm or multiple areas: 3 000
— chip, crack, deformation — replacement: 10 000

Tyres:
— repair: 2 000
— replacement (sidewall/damage): 10 000 per unit
— pair: 20 000
— TPMS: 4 500

FORD Puma AT 2024

Windscreen:
— impact, chip, crack — replacement: 45 000
— ADAS: 20 000

Rims:
— scratch ≤2 cm: 3 500
— 2–5 cm: 7 000
— >5 cm: 14 000
— chip ≤1 cm: 9 000
— chip, crack, deformation — replacement: 45 000

Tyres:
— repair: 2 500
— replacement: 14 000 per unit
— pair: 32 000
— TPMS: 4 500

Škoda Scala AT 2025

Windscreen:
— impact, chip, crack — replacement: 45 000
— ADAS: 20 000

Rims:
— scratch ≤2 cm: 3 500
— 2–5 cm: 7 000
— >5 cm: 14 000
— chip ≤1 cm: 9 000
— chip, crack, deformation — replacement: 45 000

Tyres:
— repair: 2 500
— replacement: 14 000 per unit
— pair: 32 000
— TPMS: 4 500

2) If WTR is agreed – reduced participation (per incident)

WTR price: 585 RSD/day (per vehicle)

KIA Stonic AT 2024

Windscreen:
— impact, chip, crack — replacement: 0

Rims:
— scratch ≤2 cm: 0
— 2–5 cm: 0
— >5 cm or multiple areas: 0
— chip, crack, deformation — replacement: 0

Tyres:
— repair: 0
— replacement (sidewall/damage): 0 per unit
— pair: 0
— TPMS: 0

FORD Puma AT 2024

Windscreen:
— impact, chip, crack — replacement: 0
— ADAS: 0

Rims:
— scratch ≤2 cm: 0
— 2–5 cm: 0
— >5 cm: 0
— chip ≤1 cm: 0
— chip, crack, deformation — replacement: 0

Tyres:
— repair: 0
— replacement: 0 per unit
— pair: 0
— TPMS: 0

Škoda Scala AT 2025

Windscreen:
— impact, chip, crack — replacement: 0
— ADAS: 0

Rims:
— scratch ≤2 cm: 0
— 2–5 cm: 0
— >5 cm: 0
— chip ≤1 cm: 0
— chip, crack, deformation — replacement: 0

Tyres:
— repair: 0
— replacement: 0 per unit
— pair: 0
— TPMS: 0

WTR notes: does not apply to theft; does not apply in cases of gross negligence/unauthorised driver/prohibited territories/alcohol-drugs; Loss of Use (coverage for unavailability of use) is charged independently. WTR does not cover theft/loss of the entire vehicle; Article 14 applies and, if agreed, TP-0.

Legal notice: A translation is provided on this page. The legally binding version of the document is published in Serbian.

MINOR DAMAGE CATALOGUE (flat) – Exterior and Interior

as of 22.08.2025
Currency: all amounts are in RSD.

Methodology

• Size templates: A ≤ 2 cm, B = 2–5 cm, C > 5 cm.
• Depth: clearcoat / to paint / to metal or plastic.
• PDR (paintless dent repair) for dents without paint damage (measured by diameter).
• Each damage is photographed with a measuring scale and the panel/element clearly marked.
  
  

1) Exterior — paint/bodywork (per panel)

Scratches in clearcoat:
— A: 1 200
— B: 2 400
— C up to 10 cm: 4 800
— C+ >10 cm or multiple marks: 8 500

Scratches down to paint:
— A: 2 925
— B: 5 850
— C: 12 000

Scratches down to metal or plastic:
— A: 7 500
— B: 12 500
— C: 18 000

Dents (PDR):
— A: 4 500
— B: 8 500
— C: 12 500

Paint chips (spotting):
— up to 3 pcs.: 3 500
— 4–10 pcs.: 6 500
— >10 pcs.: 9 500

Plastic exterior elements (mouldings, brackets, caps):
— minor break: 3 500
— major break: 7 500 / replacement at actual cost

2) Interior — fixed sums

Deep cleaning of entire vehicle: 12 000
(smoking in the vehicle — this item applies)

Cleaning one seat / heavy stain: 2 400

Seat upholstery damage (cut/tear):
— ≤1 cm: 4 000
— 1–3 cm: 9 000
— >3 cm: at the cost of replacement/retrimming

Interior plastics:
— minor scratch/hairline crack: 3 500
— major crack/element fractured: 7 500
— element replacement: at actual cost

Seat belt/mechanism damage:
— at authorised service cost

Note: The Minor Damage Catalogue and the WTR Annex are exceptions to percentage charging and minimum participation under Article 22.

Legal notice: A translation is provided on this page. The legally binding version of the document is published in Serbian.

TARIFF SCHEDULE (Tarifnik Naknada)

as of 22.08.2025
Currency: all amounts are in RSD.

Administration

• Processing of fine/toll/parking (per item): 2 000
• Electronic delivery and subsequent charging: no separate fee (payment term 8 days; statutory default interest as per law)

Delays and Mileage

• Late return > 29 min: new day + 12 000 contractual penalty
  Note: The Lessor may, at its discretion and with written confirmation (e-mail and/or a note in the Record), decide not to apply the contractual late-return penalty under this item; in that case only a new rental day (per the Price List) and any other applicable costs under the Agreement are charged.
• Additional kilometre: 10/km

Fuel

• Refuelling service (in addition to fuel cost): 2 000
• Wrong fuel: actual costs (towing, flushing, service, fuel, handling)

Telematics and Serious Breaches

• Speeding >150 km/h or >40% over the limit: 17 500 (per event)
• Unauthorised driving (driver not listed): 100 000
• Telematics tampering (disabling signal/antenna/OBD): 80 000
• Off-road/racing use (detected via GPS/photo evidence): 150 000

Cleaning and Equipment

• Exterior wash of heavily soiled vehicle: 2 400
• Deep cleaning of entire vehicle: 12 000
• Smoking in the vehicle (prohibited), penalty: 12 000 (deep cleaning of entire vehicle mandatory); interior damage (burn marks, ash traces, burnt upholstery, odours) — at actual cost; Loss of Use (coverage for unavailability of use) — per Price List if the vehicle is temporarily unavailable for rental.
• Cleaning one seat: 2 400
• Child seat — damage: 20 000 / cleaning: 2 400
• Booster — damage: 4 000 / cleaning: 1 000
• Snow chains — damage: 10 000

Documents/Keys/Plates

• Loss of registration certificate: 60 000
• Loss of key: 70 000
• Loss of insurance policy: 10 000
• Lost/destroyed licence plate: 70 000

Territory and Repatriation

• Use in prohibited countries (Article 5): 500 000 contractual penalty
• Repatriation within RS: 150/km + 100 000 contractual penalty
• Repatriation outside RS: 150/km + 500 000 contractual penalty

Theft — fixed sums where conditions are breached (Article 14(2))

• KIA Stonic: 2 140 039
• FORD Puma: 2 707 842
• Škoda Scala: 2 326 721
  (otherwise — Article 14(1) and Article 22 apply: UNI-30/UNI-15)

Loss of Use (coverage for unavailability of use)

Charged independently of UNI/WTR, at the daily rate from the Price List for the period during which the vehicle is unavailable.

Legal notice: A translation is provided on this page. The legally binding version of the document is published in Serbian.